We want every wash and detail to turn out great, and we'll always work hard to get your vehicle looking its best. That said, please read the notes below before booking so there are no surprises.
Our steam cleaning and interior detailing process removes the vast majority of stains, spills, and odors, but we can't guarantee 100% removal of every stain (especially old, sun-baked, ink, dye, or deeply set-in stains) or every odor (such as smoke, mildew, or pet odors). We'll always give it our best effort and let you know if something isn't coming all the way out.
Shady Hollow Suds provides washing and detailing services only. We do not repair dents, dings, cracks, chips, or any other body or mechanical damage. Any such damage is outside the scope of our service.
If we notice oxidation, faded clear coat, or other paint concerns during your wash, we'll always let you know. Washing and waxing can improve the look of oxidized paint, but it cannot fully reverse it — that typically requires professional paint correction, which we're happy to point you toward but do not perform ourselves.
Please point out any existing scratches, dents, chips, or damage before we start. We're not responsible for pre-existing conditions on your vehicle, and we do a quick walkaround before and after every job so everyone's on the same page.
Please remove cash, electronics, and other valuables or loose items from your vehicle before your appointment. We're not responsible for lost, damaged, or missing personal items left inside.
We do our best to remove pet hair during interior cleaning, but heavy pet hair can be deeply embedded in carpet and upholstery and may not come out 100%. Extra-heavy pet hair may also require additional time.
We take extra care with vinyl wraps, tints, ceramic coatings, and aftermarket parts, but we're not responsible for issues that arise from prior installations, existing coatings, or modifications reacting to standard wash and detail products.
Our mobile service needs access to a nearby water spigot and power outlet at the service location. If access isn't available on arrival, we may need to reschedule.
We work outdoors, so service may need to be rescheduled in the event of rain or unsafe weather conditions.
We reserve the right to decline or stop a service if we encounter unsafe conditions, biohazards, or excessive waste/debris inside a vehicle.
Let us know within 24 hours of your appointment and we'll make it right. We stand behind our work and want you to love the results.